admin on October 13th, 2009

Ultimately, to fix or improve business systems, it’s important to pinpoint and fix the problem, rather than just throw resources (time, people, emotion) into the black hole of disorganization. Troubleshooting correctly is a valuable skill.

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admin on October 8th, 2009

I’m having a cultural collision moment this week. Normally, as Cheryl has pointed out, I work in a “hygiene optional,” pajama-wearing environment.  My go-to wardrobe with 2 small kids leaves me ready for action at a moment’s notice, if you’re talking signing a child’s permission slip or mountain climbing (my running shoes have traction!). For [...]

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admin on September 24th, 2009

The idea is to focus our thoughts and actions productively, remaining in the circle of influence.

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admin on September 11th, 2009

Sometimes it’s better not to do it yourself. I’ve been coming up against my limits repeatedly in the last couple of weeks, and have found delgation to be both necessary and a big challenge. Some issues I’ve had have included (sorry Cheryl!):

Not knowing which work was best for delegation
Waiting too long to delegate
Too busy to adequately [...]

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admin on September 2nd, 2009

Sometimes when work has revved into overwork, it’s important to keep yourself motivated–and healthy! That’s when you find your happy place. The things you love about your work, or life in general.
I love driving. And one of my happy places to drive is Yoder Drive  between Rose Valley School and Pearson’s Corner.
Chickens running along the side of [...]

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admin on August 19th, 2009

Have you ever looked back on a day and wondered where the time went? Ever caught yourself in one of your favored time sinks? Laura Stack, at productivitypro.com, has written an article for Productive! magazine with the header “I spend waaaayyyy too much time on…” It’s thought provoking. What are your most productivity-stealing activities?

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admin on August 7th, 2009

For those of you looking for a bit of a new spin on the work-from-home approach, why not consider creating a home from which you can see the world?  Consider this piece about Joel Pierson, who works as a cruise ship pianist for Crystal cruises.  Stints on the ship may be long, and you may [...]

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admin on July 14th, 2009

Yes, it appears to be customer service week here at Pajamas at Lunch.  Here’s my latest customer service horror story…learn from it well, grasshoppers. 
About 2 weeks ago, my children and I experienced the absolutely unprecedented success of actually returning each and every book that we’d taken out of the library several weeks before.  I knew [...]

Continue reading about The Customer is Always…Frustrated?

admin on July 13th, 2009

Working as a small business person, I am required to provide an extremely high level of customer service simply to survive. Therefore, I am perpetually amazed at the poor quality “customer service” I encounter every day when dealing with brand name companies.

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admin on July 10th, 2009

Employee or entrepreneur?

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